Shipping
Canadian Shipping Overview
We offer Free Shipping in Canada on many orders. If there is a shipping fee, it will be calculated at checkout. Exceptions include deliveries to some rural locations including Yukon, Northwest Territories, Nunavut, and other remote locations outside of major city centers. This is due to a Delivery Area Surcharge applied by some shipping companies. We will always contact you prior to applying this shipping surcharge and prior to charging your credit card.
Orders $150 or less are subject to a $35 handling fee. The shipping type is outlined on each product page on the Shipping tab. In-stock items are normally shipped within 48 hours of order. Special order items are drop shipped from the distributor or shipped via Gabriel Ross depending on destination. Delivery dates are good faith estimates only and are quoted in "business days" this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery.
Gabriel Ross uses Fedex for most deliveries. Fedex delivers during business hours only and a signature is required upon delivery of your order. We do not keep inventory on all items. With the exception of showroom stock, all items have specific manufacturer lead times that can range anywhere from 1-16 weeks. Because these lead times change on the regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability.
Changing a Delivery Address (Canada)
Once an order has shipped, any change of address will incur a fee. This ranges from $25 for courier shipment to $100+ for a freight shipment. This is due to a redirect fee charged by nearly all courier and freight companies (we charge you exactly what our carrier charges us, with no added markup). Billing information will also need to be re-verified if you are changing your delivery address. Please email info@grshop.com or call 1-866-207-1111 if you need to make changes to your delivery address.
USA and International Shipping
We're happy to ship almost all of our brands to US addresses; however, some of our brands place restrictions on cross-border shipping. Simply select 'International Shipping Quote' at checkout and we will provide information and a shipping quote if necessary. We do not charge any sales tax to US or International buyers, however there may be import duties on some items. The buyer is responsible for paying import duties to their country.